Customer Reviews and Testimonials | Quirks Car Company
Used Car Dealer Awards 2014 for Quirks Car Co

Customer feedback for Quirks Car Company

Read what our customers say about us

Our team here at Quirks Car Company at Wickford in Essex were thrilled to win the Best Used Car Dealership in the UK (50-100 cars) in the 2014 Car Dealer magazine awards and to be Highly Commended in two other key categories. It recognised our terrific team's hard work and commitment in providing a superb choice in used sports, prestige cars, and 4x4 vehicles - backed-up with excellent finance and warranty options.

Of course, more important to us are the words of our customers with so many returning when it's time to choose that next Land Rover or Bentley, Audi or Mercedes, Lexus, Jaguar or other world-leading marque.

We're thrilled when they also recommend us to family, friends and colleagues.

Customer Feedback

Dear Adam,
I would just like to say a big thank you for the outstanding sales support you gave me during the purchase of my Aston Martin DB9.
I really cannot remember ever having such a high standard of support when purchasing a second hand car before.
I am absolutely delighted with the car and greatly appreciate the full and very indepth support you provided during the whole process.
I would definitely not hestitate in singing the praises of yourself and Quirks Car Company to both friends and colleagues.
Many thans again
Best regards

Andrew Russ

Have collected our new Range Rover from QCC this weekend and can't express my thanks enough for all their help. Great people to deal with, friendly and helpful staff. Finance arranged with one phone call. Loving the car, no problems at all.

Would most definitely return in the future.

Chris M

Very helpful guys,we travelled over three hours to see the car and was as good as what they said it not easy buying a car over the the phone but they put our mind at rest and we are very happy with our new car,

THANK YOU QUIRKS

Carol & Brian

Ross

I just wanted to say what a pleasure it was doing business with you yesterday! As you know I was recommended to you from a friend and I now know why! From our first contact you were extremely professional, fair, transparent and obviously very knowledgeable. I was pleasantly surprised how swift and hassle free the deal was and better still the money was in my bank before I even left your Office.

It is clear to me that Quirks Car Company is a warm, friendly, family run business that is at the top of it's game. I will happily be passing this recommendation on!

Kind Regards

Mark

Hi Adam

Just a quick Thank You for all your help and support whilst buying the new car.

Not only was the service provided by yourselves excellent at the time of purchase but your offer of assistance around transferring number plates 3 weeks after was really appreciated.

You made what could have been a very stressful experience quite painless.

Pleasure dealing with you, very professional and would thoroughly recommend to others.

Kind Regards

Paul & Lorna

Dear Ross

I would like to take this opportunity to thank you personally and your organisation for the smooth and problem-free sale of my car. The sale was achieved very quickly and efficiently.

This was my first transaction with you and rest assured that I will not hesitate to come back to you in the future when I will require to sell any of my other vehicles. I would be happy to recommend Quirks Car Company to my friends.

Wishing you continued success, I remain,

Yours sincerely

John Millbank, Leigh-on-Sea

Hi Adam,

I just wanted to say thank you. I absolutely love the car and was very happy with the service I received. You made a long distance purchase very simple so thank you.

Kind regards

Neil

My visit was made all the more enjoyable by having a quality set of wheels to travel in. That cat purred upto Scotland and back twice and I couldnt be more pleased with it. Just a short line to thank you and yours for helping make it happen.

I guess in your trade 'satisfied customers' are a rarity, but I just wanted to say that I am one.

Geoff Stimpson

Hi Adam,

I recently bought a Lexus from Quirks Car Company from their terrific range of luxury cars. Adam and the team provided a friendly, courteous and professional service throughout the buying process, delivering exactly what they said they would with the minimum of fuss. Top marks all round!

Scott

Hi Adam,

First of all I want to send you a warm Hello from Austria. We had a truly wonderful trip across Europe driving 3000km and being blessed with lots of sunshine and pleasant temperatures. We both love the new car.

Wilfred

I have bought several cars from Adam over the years, they are always top class and always recieve a service second to none, I wouldnt buy a car from anywhere else.

M Collins

Good Morning Adam,

Just a note to thank you, as always, for your great service. I am always impressed with how busy your showroom is but it is no surprise as your sales and after sales service is always so good.

Thanks again and have a good weekend.

Richard

Hi Adam,

I wish to give you and Quirks as a whole a big thanks for making the purchase of the RS6 such a pleasant experience. You’re after sales service has been equally assuring.

I have no hesitation in recommending Quirks to family, friends, and anyone taking the time to read this, looking for a prestige car at competitive prices.

Grant

Dear Ross,

Just a short to thank you and your team personally for the fantastic service I received recently when buying my car. My new Aston Martin was already a tremendous car but I can't thank you enough for the attention to detail and the effort that was made in making it look, feel and drive like a brand new DB9....mate it's awesome!!! :)

I would have no issue at all in recommending you and your business to a friend or family member should they be looking for a new car. All the very best, and thank you again.

Mark Coles

Hi Howard,

Even though I have not purchased a car from you yet I will be changing two of my vehicles next spring and I will hopefully do business with you. I do read your page each week. It’s nice to see a medium/small business being recognised in all industries not just the big internationals.

Well done on your award.

Padddy Donnelley

Hi Adam,

Just a note to acknowledge the completion of the sale of above Freelander. I would like to thank you for your help and to let you know it was a pleasure dealing with you, I would not hesitate to recommend you to our friends.Many thanks.

Mike Lewis

Having been in business for 43 years we know that bad news tends to travel faster than good news and that people talk about bad service more than they do about good service. We have been serving the public since 1973 and have had many thank you letter from grateful customers when we have gone the extra mile which is most of the time. We are proud to say that we still have customers today that first shopped with us in the seventies!

It is therefore only fitting that we write to you to thank you for your exemplary service and customer care. This is the second vehicle we have purchased from you and on both occasions we were looked after by Adam, we cannot praise him enough.

You staff in general are not like the stereotype 'car deal salesman' most people expect to encounter, we in our line of business serve a number of car dealers and know what tricks they get up to and their attitude towards customers, they only think short term profit which is understandable but they ignore the need to build a loyal customer base for the future.

We recognise that the work that was carried out on the vehicle we purchased ate in to your profit margin but as an honest dealer the work was authorised and completed satisfactory, this is why we came to you a second time and why we would have no qualms recommending you and buying from you a third time.

Over the years we have learnt that a business is only as good as their staff allows it to be, if you have honest caring staff you have the secret to success and longevity.

Thank you again and especially thank Adam who did all we asked of him and nothing was too much trouble.

Lyn & Lee

Very pleased with the service from Quirks, they had called me within 5 minutes of my submitting a request for details, despite this being after 6.00pm. They had sent me a very accurate video of the car the following morning as well as always being available to answer any questions I had. They were also flexible with part exchange, financing and additional support. I would also like to single out Lewis Brand who could not have been more helpful and knowledgeable and what he didn't know on the call he went away and got the answer and called me back - I highly recommend this company

Happy Customer

Purchased a Range Rover from Quirks about 8 months ago. The car is great and has not missed beat in the time I have owned it. The car did have one problem, which was a faulty DVD player, but the car was 7 years old, so some little issues can always be expected. I always judge a company by how well they sort out these issues, and Quirks have been good to their word and fixed the problem. Quirks are a company that will stand by the vehicles they sell, which is worth a lot these days.

Leigh J

Hi Guys, got home at midnight, loving the car, merry christmas and I will be recommending you to everyone I know looking for a flash motor.

Gordon Magee

I just wanted to thank you for amazing service and help to buy my car. I bought a Maserati recently and they keep their promises and did what they said they would. I highly recommend this company to anybody and in future I will purchase another car from you.

Ozgur Akgul

We recently purchased a car from quirks car company. Brilliant customer service. Very helpful and friendly. So pleased with our purchase. Would highly recommend.

Kerry Souster

You recently purchased my Porsche 911 from me and I would just like to express my thanks to your company. The sale was handled very professionally and your staff were friendly and courteous throughout the process, which was handled very quickly.

Thank you!

Peter Yates

Quirks car company are a Genuine car dealership, they have bent over backwards to help me get my private plate put on my latest car even though I had a lot of problems with the DVLA . I would always go back to them every time.

Thanks Quirks.

John Michael Osborne

To Ross and Adam,

We would like to say a big thank you to you both for the excellent service and communication provided, when we bought our discovery 3. The service was very professional.

I bought the Land Rover Discovery 3 for my wife and told Adam I had bought a set of private number plates for her birthday. Adam told me to drop in the documentation and he would take care of the number plates.

When we arrived to the show room for collection the number plates were fitted and my wife was over the moon. Every thing discussed when we first see the car was done to a very high standard.

I would recommend Quirks Car company, and will be doing business with them again in the future.

Ian Colver

Hello Adam,

I would just like to say many thanks for your help during the purchasing of our new car. You and the Quirks team made the whole transaction extremely easy and I particularly liked your non pushy approach just giving the facts.

I love the car!

Sean

Big thank you to Adam, he sold me a car on Thursday and I picked it up today and it is amazing, sparkling like new, and drove beautifully, the service I received was second to none, friendly pleasant and not at all pushy.

Thank you so much

Barbie O'Donnel

I had a completely hassle free car purchase. I can highly recommend (Quirks Car Company). A very big thank you to Mr Adam Smith and his team who provided excellent service and communication throughout. The staff is fully trained and welcoming. Thanks

Mr Rathour

Hi Howard,

I’d just thought I’d drop you a line to say thank you to Adam and the rest of your staff for the courteous and professional manner with which they dealt with my purchase, nothing was too much trouble and I am more than satisfied with the vehicle, come the time I decide to change cars I will surely return to QCC to see what you have to offer.

I have and will continue to recommend your company to family and friends.

C Gittin

I recently purchased a 911 from QCC. The process from start to finish was very efficient, including bringing the car to view at my work place and excellent communication. Having had the car for a few days I realised that the tyre compressor was missing, but that was put right by QCC immediately.

Overall a great experience.

Gary

Hi Adam,

I would like to say a big thank you to Adam and the rest of the Staff for making my new purchase a very seamless transaction. The communication from my initial expression of interest right through to the purchase was excellent, and other staff members were more than happy to do a few runs to the train station for me. I am also very happy with the vehicle and I would most certainly buy from them again.

Thank you once again

Stuart

I have now brought 4 cars from QCC over the past 12 months (I get bored very easily!) and every time have found the service to absolutely superb. Adam, whom I deal with, always goes out of his way to ensure the transaction goes very smooth, that I get a car which has been fully checked-out and if anything needed doing, it’s done before I collect the car. I always feel I’ve been treated very well and got a great deal and always, should I ever need it, believe that I have full ongoing support. Totally recommended.

Adrian Sampson

After trawling through a multitude of car ads, we finally found our ideal car however, initially we discounted it as it was located a relatively long way from home. So ELAINE HAYWARD your search continued, only to take us back to that same car time and time again.

Finally, we made the call to Quirks Car Co for more information and to arrange a possible part exchange – and we are very glad we did. Adam was courteous and enthusiastic, no question was left unanswered (not matter how trivial), so after a little negotiation we found ourselves on our way to Quirks Car Co a week later. Our chosen car, a Landrover Discovery 3, was exactly as we had been led to expect and was beautifully prepared for us. We were given time to look the car over in great detail and the purchase transaction was smooth and painless.

My husband and I left very happy and enjoyed our journey home in our lovely new car. We’d like to thank Adam and his team for helping our decision to purchase ‘long distance’ go so smoothly. I would highly recommend QCC.

Elaine Hayward

Thank you Adam Smith and Quirk Car Company for all your help and after sales service 'second to none' for my lovely new Mercedes SL300. I would highly recommend your Company for car sales and service....

Ann Bone

Quirks were a pleasure to deal with during the sale of my car. Polite, hassle free, and friendly service. No pushy sales people just genuine and trust worthy. They gave me the best price for my car and also came quite some distance to collect it! Happy customer, would highly recommend and will use them again

Marian Glenister

Hi Adam,

Just a quick thank you for your help with the new car the loves it and it's a pleasure to come back time and time again for the great service that you all give to your customers. Once again a big thanks.

Gerry P

Thought i would drop you a line to say thanks for supplying me with my new Jeep Grand Cherokee. Without a doubt one of the best examples on sale in the UK. Also special thanks to Adam for sorting out the removal of the private plate. One less thing for me to do is always a bonus. You guys go that extra mile. Thanks.

Paul Luton

Hi Adam,

I bought a 2012 Range Rover Sport from Adam at Quirks in March 2016. From the time I called to make an initial enquiry to the time I bought the car, Adam was very helpful and flexible to my requirements. Quirks has a very good standard of service. It's been a smooth and easy process from start to end!

Randeep Singh

Ross thanks so much when we need to buy a new car you'll be the first place we come. My review "Quirks Car Company amazing from start to finished, used the online enquiry form to get a value for our car, few days later got a call with a price, took the car in sold it to Quirks no fuss no hassle.

Next time we by a car we won't be going to a main dealer, we will be going to Quirks. Great customer services, great communication , great company and fair prices.

Emma

Adam,

Having bought 3 cars from Quirks I can honestly say how exceptional the level of service is, nothing is too much trouble and the aftercare is just as good. Very friendly office and always willing to help, have recommended to family and friends. The only place I would now buy my cars from. Thanks again.

James Silk

Having enquired about a used Land Rover Discovery 3 for sale at Quirks car company on 7th November, Chris Whitley of Quirks contacted me promptly to provide further information on the vehicle. I went over to see Chris and test drive the car that weekend. Chris was very helpful throughout the whole process and was quick to respond to any additional questions I had. He dealt with the re-registration documents for us and provided a competitive financing quote. He also ensured that the car underwent a thorough check and was MOT'd ready for collection the following Saturday - a tight timeframe but greatly appreciated - in time for my drive to Cornwall with the family.

I am very pleased with the car so far, and have been impressed with the service provided by Quirks (a family who were known by my grandfather), and Chris in particular, who has been a pleasure to deal with.

Will

Just a short note to say how pleased and satisfied we were with the service we received from Adam Smith. We came a long way from Norfolk to view the Porsche Cayenne we had seen on your Website. Adam was extremely friendly and informative - nothing was too much trouble and his knowledge of the vehicle was very good.

After visiting a nearby competitor, to view their offerings, we decided to purchase the vehicle from you. The attention received from Adam was a deciding factor. Equally good was the service we received during hand-over. Adam was happy to go in early on the Sunday so that the hand-over was free from interuptions - no rush, no distractions, excellent!

Post sale, we had a minor hitch with the wrong manual which was rectified swiftly and efficiently. We have an outstanding issue with mats which, I am confident, Adam will resolve as soon as possible.

Brian Norton

Hi Adam,

Sorry its taken a while before i have written this but i would like to thank you for your professionalism whilst dealing with me whilst i was buying the Range Rover Evoque.

I have dealt with many main dealers through the years including Grange, Strathstone and ParkLane but found dealing with you a pleasure.

I wouldn't hesitate in recommending anyone in coming to you for there new car.

Peter Assenheim

Hi Adam,

Just wanted to send this email to say a very big thank you for all your help in dealing with the purchase of the Range Rover Sport.

From the moment that we stepped into the showroom, to the completion of the sale and collection of the car, we were given the best service and help that we could have wished for. We would not hesitate to use Quirks again and will be recommending you to all our friends and family.

Once again, a big thank you to Adam and your team.

Tony Dale

Hi Adam,

Two weeks on and I just wanted to say how pleased I am with the XKR and thank you for the excellent service you and your colleagues provided. From my initial phone enquiry, to viewing, test driving and collecting the car, all within a few days, I can't fault any aspect of the experience, which was as good or better than the service I've had from luxury car brand main dealers. The car was prep'd as we'd agreed and looks immaculate. I've been recommending Williams Ceramic Coat to friends and colleagues and was particularly impressed with the consultative approach you took when discussing insurance and warranty options.

Despite not being local, I can honestly say I'll definitely be contacting you when I'm next looking for a car. Please pass on my thanks to Graham.

Mark Briely

Adam,

I would like to thank you and the staff at Quirks for the exceptional service that we experienced on the recent purchase of our car. Nothing seemed too much trouble and we felt we were getting a new car experience for a used car price.

Ray Pearson

Hi Adam,

My wife and I were very impressed by the service we received from yourself. We were just looking around on our first visit and when you approached and, without any pressure, asked if we would like to see any car in particular we decided to take a test drive.

We chose the Mercedes 350 CLS. Liked it very much and decided there and then to place a deposit. After collecting the car we noticed the Sat Nav was not working properly and contacted yourself to advise.

After a couple of days tooing and froing with different technicians the problem was fixed and all is well. I would definitely not have a problem dealing with you or Quirks car company in the future (although hopefully not too soon).

I would be very grateful if you would keep me in touch if you do acquire any Mercedes CLK's of the same sort of age and low mileage, as we would be interested in purchasing one for Angela Good doing business with you.

I wish you well for the future and hope we will do business again sometime in the future.

Brendan Hoare

Hi Adam,

Thanks for the Great Service you gave with the Purchase of the A5, Probably the Best Buying experience I have had over the Years and the Car is Stunning. You and the Team are a Credit to Quirk's and will come back again for Myself and My Families Cars in the Future.

Mike Lewis

Adam,

This is the second car I have bought from Quirks and both times I have been looked after by Adam. I have felt well looked after on both occasions and nothing seemed like to much trouble, I will definitely recommend to friends on the lookout for a decent showroom with all the trimmings

Tony W

Hi Adam,

Just a note to acknowledge the completion of the sale of above Freelander. I would like to thank you for your help and to let you know it was a pleasure dealing with you, I would not hesitate to recommend you to our friends.Many thanks.

Carol & Brian

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